A active voice response (IVR) system is a communication technology that leverages cloud computing resources to provide IVR.

Here are some features of it mentioned below:

Group Auto-Dialing: in a cloud-based IVR system, all service executives can serve their services at any time without any troubles.

Calling Transfer System: if one executive is already busy on call,l,then the call will have shifted to another executive.This cycle will continuously repeat..

Bulk Broadcasting: generating leads essential for every company with cloud-baseddIVR. Many companies are getting many leads and leveraging cloud-based IVR systems.