IVR device in call center !
ivr-in-call-center: An interactive voice response (IVR) system is a technology that allows a system to interact with customers through the pre recorded voice. In call center, an IVR system is often used to route incoming right department or agent, provide information to caller. Like press 1 for sales executive, press 2 for service executive.
1. 1.ivr is technology that enable automated interaction with telecallers via the autodialing feature. Ivr system are commonly used in call center to route calls, record all incoming , outgoing, miscalls in ms excel format. Here some key aspects of ivr in a call center. ivr-in-call-center
2.Call routing : ivr system can efficienty route incoming calls to appropriate department or executive base on predefined recorded voice for example , press 1 for sales, 2 for service, and etc. ivr-in-call-center
3.Record all calls in device. Recording Capacity 5680 Hours+ (If work in 8 Hours Per day then 2 years data will record in the device)
4.”Auto-dialing is a feature of an IVR device that automates the process of dialing phone numbers, connecting with customers automatically.”
5.”Welcome! Before customer interact with our company, an introductory voice will be heard through the IVR device.”