How IVR device help to MSME businesses
How IVR device can effect for MSME business
These features enhance customer communication for MSME businesses, ensuring efficient handling of calls and providing a professional image to customers.
Here are some ways IVR devices benefit MSME businesses:
1.Welcome Greeting: When a customer connects with us, an introductory pre-recorded voice message is played by the IVR device. For example, “Good Morning, sir. Welcome to Boostabrain. We provide IVR devices and social media marketing software. Please wait while we connect your call. Kindly note that your call may be recorded as per our internal policy.”
2.Live Call Broadcasting: MSME companies often utilize this feature to send pre-recorded messages to a mass audience. This is used for purposes such as election campaigns, product and service promotions, and raising awareness.
3.Live Call Recording: The IVR device automatically records incoming and outgoing calls, capturing the entire conversation with the customer. With an 8-hour workday, the device can record unlimited data for up to 2 years.
4.Click-to-Call Service: The IVR device efficiently directs customers to the appropriate executive. When a customer calls our official number, they hear a pre-recorded message guiding them to the right executive who can address their queries.
5.Voicemail Service: When customers call after office hours, voicemail bridges the gap. A pre-recorded message is played by the IVR, providing assistance to customers even when the office is closed.How IVR device can effect for MSME business
6.It’s mean send SMS to mass audiences for your businesses, organizations, and individual alike. this one of the sufficient method to engage with your customer. with IVR you can send bulk SMS in just a seconds. bulk-SMS-service.
An interactive voice response (IVR) system is a technology that allows a system to interact with customers through the pre recorded voice. In call center, an IVR system is often used to route incoming right department or agent, provide information to caller. Like press 1 for sales executive, press 2 for service executive.
Voice call broadcasting typically refers to the process of sending a pre-recorded voice message to mass Audience. This method can be used for various purposes such as announcements, reminders, marketing, or emergency notifications.
Welcome to Boostabrain. We provide IVR devices and social media marketing software. Please wait while we connect your call. Kindly note that your call may be recorded as per our internal policy.”