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A account holder calling to a bank can have diversified
motive. He may want simply his account details or may be in some trouble. These
simple issues can easily be dealt by using IVR method and leaving the
complicated problem calls to be diverted to operator.
IVR in banks is implemented to simplify following work process;
ivr service provider :- Businesses are continually seeking innovative ways to elevate their lead generation strategies. The ivr system is one of the methods that fulfills this distance. A voice call is sent to the customer by the broadcasting feature, which is already installed in the ivr system, and all incoming calls are received and tracked by our executives.
"Welcome! Before customer interact with our company, an introductory voice will be heard through the IVR device."
Call routing facilitates a multi-conference method by directing your call to the right executive, recording their conversation, and managing all calls.
"Voicemail allows customers to leave voice messages when a company representative is unavailable."
Bulk SMS: It's mean send SMS to mass audiences for your businesses, organizations, and individual alike. this one of the sufficient method to engage with your customer. with IVR you can send bulk SMS in just a seconds.
Record all calls in device. Recording Capacity 5680 Hours+ (If work in 8 Hours Per day then 2 years data will record in the device)
"Click to Call is a Great feature of an IVR device that follow-up the customer, Its all process will done by PC."
"Voice broadcasting facilitates communication by sending voice messages to mass audiences. This method is used for various purposes."
"Auto-dialing is a feature of an IVR device that automates the process of dialing phone numbers, connecting with customers automatically."
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READ MOREInteractive Voice Response (IVR) : An IVR system is often used to gather information from callers and help route them to the appropriate. Calls are routed by the company from customers.
“Voice broadcasting facilitates communication by sending voice messages to mass audiences. This method is used for various purposes.”
Call routing facilitates a multi-conference method by directing your call to the right executive, recording their conversation, and managing all calls.
“Auto-dialing is a feature of an IVR device that automates the process of dialing phone numbers, connecting with customers automatically.”